Responsible Gaming at l78 — Play Safe, Stay in Control

Our Commitment to Responsible Gaming

At l78, responsible gaming is woven into every part of how we operate. We believe every player in Bangladesh deserves a safe environment where they can enjoy cricket betting, slots, live casino, and all the other games on the platform without gambling ever becoming a problem in their life.

l78 provides a range of free, voluntary responsible gaming tools that all registered players can activate at any time by contacting the l78 support team. These tools put you in control — helping you set clear boundaries that match your personal circumstances and keep your gaming enjoyable.

We also take a proactive approach. Our platform monitors gaming patterns for early signs of problem gambling, and our trained support team is ready to reach out when needed. If your gambling ever feels like it is getting out of hand, contacting l78 at [email protected] is always the right first move — we are here to help, not to judge.

Responsible Gaming Tools at l78

All tools below are available free of charge. To activate any tool, email [email protected] with your registered mobile number and the name of the tool you want to apply.

How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool at l78 takes only a few minutes. Follow the steps below and our support team will handle the rest.

1. Email [email protected] from your registered email address, or reach us through the live support channel on the platform.
2. State clearly which tool you want to activate, for example: "I want to set a daily deposit limit of ৳1,000" or "I want a 30-day time-out". Include your registered mobile number.
3. The l78 support team will verify your identity and confirm the activation of the requested tool within one business day.
4. Once confirmed, the tool takes effect immediately. Deposit limits and loss limits cannot be increased, and time-out or self-exclusion periods cannot be shortened, before the period you set has elapsed.
5. For self-exclusion requests, your l78 account will be closed within 24 hours and any remaining account balance will be returned to your bKash or Nagad account.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and many players do not notice it until it has already affected their finances, relationships, or wellbeing. The following are common warning signs to be aware of.

• ⚠️Gambling with money set aside for essential expenses such as rent, food, or household bills.
• ⚠️Chasing losses — placing more bets in an attempt to win back money that has already been lost.
• ⚠️Feeling anxious, irritable, or restless when not gambling or when trying to cut back on gambling.
• ⚠️Being dishonest with family or friends about the amount of time or money spent gambling.
• ⚠️Borrowing money, taking out loans, or selling personal belongings to fund gambling.
• ⚠️Neglecting work, studies, or relationships because time is being consumed by gambling.

If you recognise any of these signs in yourself or someone you care about, please reach out early. Contact the l78 support team at [email protected] — we will listen and help you access the right tools and resources right away.

Habits of a Healthy Gambler

Players who keep gambling enjoyable over the long term typically share a few straightforward habits. l78 actively encourages all players in Bangladesh to follow these principles.

• ✅Set a fixed budget before every session and stop playing when it is spent — never use savings or money needed for living expenses.
• ✅Treat gambling as paid entertainment, not as an income stream or a way to solve financial problems.
• ✅Take regular breaks during each session. Step away from the screen for at least 10-15 minutes every hour and do something unrelated to gambling.
• ✅Never gamble when you are tired, emotionally distressed, or under the influence of alcohol — these states impair judgement and lead to poor decisions.
• ✅Balance gambling with other hobbies and social activities. A varied personal life reduces the risk of gambling becoming an unhealthy preoccupation.

Protecting Minors — 21+ Only at l78

l78 enforces a strict minimum age policy. Only players aged 21 or above may register and use the l78 platform. During registration, l78 carries out age verification checks, and additional KYC documentation may be requested where any doubt exists. Any account found to belong to a person under 21 will be suspended and permanently closed without delay.

If you are a parent or guardian and believe a minor may be able to access a device that reaches the l78 platform, we strongly recommend using parental control software to restrict access. Many mobile devices available in Bangladesh include built-in parental controls in their settings menus. If you discover that a minor has registered an account, contact [email protected] immediately so the account can be closed promptly and discreetly.

Get Help — l78 Support Is Here

If you are worried about your own gambling or about someone you care about, please do not wait. There is no shame in asking for help — it is the single most important step you can take. The l78 support team handles responsible gaming enquiries with empathy and complete confidentiality. We will not judge you, and we will not share your information outside of what is required by law.

Remember: gambling is meant to be enjoyable. If it stops feeling like fun, it is time to take a break. l78 fully supports your right to do exactly that — without pressure, without penalty, and without judgement. You can always return when you are ready, or choose not to return at all — that choice is entirely yours.